Privacy Policy


Zip Fit Club

1. Introduction

1.1 When you click on the Privacy tab of a Website you visit you may see the organisation concerned telling you “we take data protection very seriously”. Well - so they should!
Here at Zip Fit Club we are firmly focussed on you as our customers, fully appreciate the importance of the data you provide to us and are committed to protecting and respecting your privacy by only using your data for purposes we have told you about.
We will never sell your data or share it with others so they can try and sell you their products – what we will do, unless you tell us not to, is share great news, health and wellness tips, recipes, amazing offers and competitions through our newsletter. We want it to be fun and informative and share the love we have for our products with you.
If you receive our newsletter we will respect your inbox. We will never email you more than twice a month.
Of course, we also work very hard to keep your information safe and we want our use of your data, and your use of our services, to be secure. We follow strict security procedures on how personal data is stored and used, and who sees it, to help stop any unauthorised person getting hold of it.

1.2 This Privacy Notice (and any other document referred to in it) sets out the basis on which we will process and use any personal data that we collect from you and that you provide to us. Please read this notice carefully to understand what we are doing with your data and what rights you have in relation to your data. We have a more formal version you can read if you request it via email and don’t worry – we are not trying to trick you by putting anything in that version that isn’t in this one, it’s just that it’s a little more wordy and technical.

2. Identity and Contact Details

2.1 We have a duty to protect personal data that we collect under the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”).

  • 2.2 For the purposes of the DPA and GDPR, we are the ‘data controller’ and are located at 14a St Anns Road, Barnes, London, SW13 9LJ. Questions, concerns, comments, or complaints regarding this notice, our Website and /or our use of your personal data can be addressed to customersupport@zipfitclub.co.uk

3. Personal Data We Collect from You

3.1 We collect and use the following data from our customers and visitors to our Website at zipfitclub.co.uk

  • (a) When you make a general enquiry using our ‘contact us’ page, we will collect your name, contact information and details about your enquiry so that we can answer you.

  • (b) When you register your product with us, we collect the information you give us either by phone, sent to us by post or on the online form.

  • (c) If you create an Account, we will collect and use your e-mail address and password to administer this.

  • (d) We will collect and use certain technical information about you and your visit when you visit our Website (covered in our Cookie Notice).

  • (e) We will collect details of whether or not you want to receive other communications from us – through our newsletter - and will give you the option to unsubscribe whenever we send those to you.

  • (f) We may collect certain other information that you give us, for example, if you register with us for any client login areas, complete a survey or report problems with our Website.

 

4. Lawful Bases for Processing

Our Contract with you

4.1 We use your data to provide information you have asked for, to send you the things you have bought from the site and to provide you with a good experience of our Website. Without this we may be unable to correspond with you, send you e-mail service notices, call you or write to you, (for example in the very rare situation that there may be a product safety issue), provide you with the information you have requested, or enter into contracts with you.

Our Legitimate Interests

4.2 We may use the data you have given us to send you our newsletter. This does not affect your right in any way to ask us to stop sending it to you, and you may do so by emailing : customersupport@zipfitclub.co.uk, by unsubscribing (there will always be a link in the email that sends it) or you may also contact us on 07883077539

5. How We Use Personal Data

Our Contract with you

5.1 We col (a) Responding to messages from you and recording any communications.

(b) Providing the services and information that you ask us for and performing our obligations under any contracts that we enter into with you.

(c) Sending you our newsletter, which can be unsubscribed from at any time using links provided in the e-mails.

(d) Providing information about changes to our services.

(e) Allowing you to participate in interactive features of our Website.lect and use your data for the following purposes:

We do not collect your personal data, or that of visitors to our Website, to give to third parties for the purposes of sending you marketing information.


6. How We Share Personal Information

6.1 We share your personal data, as necessary, with third parties who provide the following services for us:

Despatch and delivery of products you have bought from us, and a customer details database provider who also help us with the email of the newsletter, or contacting you if there are product issues.

6.2 We do not share your data with third parties for the purposes of sending you marketing information.

7. Automated Decisions and Profiling

We do not make any automated decisions about you.

8. Where We Transfer and Store Personal Information

8,1 When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where one of our software providers servers are located. Where your data travels to another country, we put safeguards in place to ensure your personal data remains protected.

8.2 Where your personal data is transferred outside the European Economic Area (EEA), it will only be transferred to countries that have been identified as providing adequate protection for EEA data. We make sure the company is Privacy Shield certified (for transfers to US-based third parties). If neither of these apply, then we make sure our agreement with the company has the European Commission’s Standard Contractual Clauses that mean they have to guarantee GDPR standards of data protection.

9. Retention of Personal Information

We will keep your personal information for limited and appropriate periods of time only, depending on the purpose. For direct marketing for example we keep your data until you unsubscribe.

10. Your Rights

10.1 You have certain rights in respect of the personal data that we hold about you. A brief summary of these rights is set out below.

10.2 We will respect your personal data rights in respect of:

(a) Access. If you ask us we will tell you what we’ve got, why we’ve got it and what we’re doing with it if you don’t think we’ve explained it well enough in the Privacy Notice.
(b) Rectification. We will correct any mistakes you tell us about.

(c) Erasure. We will erase your personal information at your request without undue delay, unless we have to keep it for a very good reason - to contact you about faulty products for example. In those circumstances we will keep the absolute minimum required to contact you.

(d) Restriction. We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.

(e) Data portability. You can get a copy of your data to give to another organisation in a format they can use.

(f) Objection (including objection to direct marketing). We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

11. Cookies

Our Website uses “cookies” and other tracking technologies which are placed and stored on your computer hard drives or in their browser memory, if you agree, when you visit our Website. These are small files of information that help the site work better. Some help us measure how many visitors we have had to the site, and what pages are visited most and some help the shopping basket function to work for example.

Please see our cookie policy for more details.

12. Changes to Our Privacy Notice

11.1 We reserve the right to modify this Privacy Notice. Any changes we make in the future will be posted on the following Website(s): zipfitclub.co.uk


11. 2. You should check back frequently to see any updates or changes to this notice.

13. 1. Contact and Complaints

If you have any complaints regarding this Privacy Policy that you feel have not been addressed to your satisfaction by contacting us at customersupport@zipfitclub.co.uk or then you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or https://ico.org.uk/.

Information About Our Use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

1.1 Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

1.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

1.3 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

1.4 Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Purpose

____livechat (and a number of variants with this as a precursor.

These are used to track a user’s movement throughout the site and allow our online chat staff to be able to assist users better. These are used by external scripts used by LiveChat. 

__ga

These are used to track a user’s movement throughout the website. These are used by external scripts used by Google Analytics

__gat

These are used to track a user’s movement throughout the website. These are container cookies used by Google Tag Manager, which also contains tracking for Facebook. 

bccountry

This is used to store the current user’s county/region to prevent the website from having to check on every visit. 

bcregion

This is used to store the current user’s county/region to prevent the website from having to check on every visit. 

   

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after a reasonable period of time.

Zip Fit Club
Last updated November 30th 2018

Priv acy Policy